Le Couvent only delivers Product parcels in mainland France (including Corsica and Monaco).
Products will be sent to the delivery address the Customer provides during the ordering process.
The contribution to delivery costs includes all taxes.
Product delivery time
The maximum delivery time is 30 working days from the order confirmation date. As a guide, the average delivery time from receipt of the shipping confirmation email is estimated at two working days for items in stock, excluding preparation time (average of two to four working days), but this is not a binding target.
For Corsica: The shipping time can be extended by one or two working days.
These times apply if you place your order before 12 pm and the Product is in stock.
Product delivery terms
FRANCE – STANDARD FRANCE & ACCESS – Presentation WITHOUT signature
The contribution to delivery costs is €5. This price applies to deliveries in mainland France only (including Corsica and Monaco).
Standard delivery is free for all orders of €75 or more. The guide delivery time provided by La Poste (the French post office) is 24 to 48 hours after Le Couvent makes the parcel available to La Poste. The recipient can track the parcel using the parcel number sent by email, or by contacting the Customer Services department.
The parcel is posted directly through the letterbox at the delivery address. If the letterbox is not large enough, the parcel is given in person either to the order addressee or, at the initiative of La Poste, to anyone else present at the address who agrees to receive the order (a neighbour, caretaker or attendant). In this case, the details of this person will be provided on a notice posted through the letterbox at the delivery address.
If the parcel could not be delivered under the terms above (absence of the addressee), a delivery failure notice is left by La Poste in the addressee's letterbox, indicating the details of the nearest La Poste office, where the addressee can collect the parcel within 14 days on presentation of an identity document and the delivery failure notice. If the addressee does not collect the parcel within the time stated by La Poste, the parcel will be returned to our warehouse at the Customer's expense. The Products ordered will be either reimbursed or re-shipped.
Delayed Product delivery
If a Product delivery is delayed more than 30 working days after the latest delivery date indicated when ordering, the Customer can cancel their order with the Le Couvent Customer Services department no more than 60 working days after the latest delivery date indicated when ordering, unless the delivery delay is the result of a case of force majeure.
The order can be cancelled by: - email to the following address: email@example.com - registered letter with acknowledgement of receipt to the following address:
LE COUVENT Services Consommateurs 79 rue de Miromesnil 75008 PARIS
Returns & Refunds
We do everything we can to ensure our Products are available. Product offers are valid as long as they are announced on the site, subject to availability.
Information about Product availability is presented to the Customer when the order is placed. If a Product in an order is not available when the order is prepared, Le Couvent will send an email to the Customer. The Customer may then:
- Receive the rest of the Order without the Product out of stock, whose price will be deducted from the order total and not billed to the Customer (except for free Products)
- Cancel the whole order.
Legal Product guarantees
LE COUVENT respects all its legal obligations with regard to guarantees, including the guarantee of conformity with the contract specified in articles L211-4 et seq. of the French Consumer Code and the warranty against hidden defects specified in articles 1641 et seq. of the French Civil Code.
In the event of a conformity defect (product not suitable for the purpose usually associated with such a product, not corresponding to the description given by the seller or the public statements made by the seller or defined by mutual agreement between the parties) or hidden defects (hidden defects in the thing sold that render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have given a lesser price for it if they had known of the defects) in the Product, in compliance with the conditions set by the law, complaints must be sent in the first instance to Le Couvent by post to the following address: Le Couvent – Customer Services Department – 79, rue de Miromesnil, 75008 Paris – FRANCE
In the event of a conformity defect, Le Couvent will replace the Product with the same product or an equivalent. The replacement will be made within no more than one (1) month from receipt of the Product.
Le Couvent reminds its Customers that Le Couvent Products must be protected against humidity, high temperature and intense light and may be subject to a best-before date. Products not conserved under these conditions are thus excluded from the guarantee.
Returns & exchanges
Le Couvent invites Customers wishing to return or exchange a Product to contact the Customer Services department, who will advise them how to proceed.
If there is an anomaly in the content of the order, Le Couvent invites the Customer to contact Customer Services directly.
1. Return under the right to withdraw
The Customer has the right to withdraw from this contract without giving a reason within fourteen days.
The withdrawal period expires fourteen days after the date when the Customer, or a third party appointed by the Customer other than the shipper, takes physical possession of the Products.
To exercise the right to withdraw, the Customer must inform Le Couvent's Customer Services department, 79 rue de Miromesnil, 75008 PARIS of their decision to withdraw from this contract in a clear, unambiguous declaration (such as a letter sent through the post, a fax or an electronic mail message). The Customer may use the withdrawal form template by clicking .HERE.
To respect the withdrawal deadline, it is enough for the Customer to send the communication about exercising the right to withdraw before the expiry of the withdrawal period.
If the Customer withdraws from this contract, Le Couvent will refund all payments received from the Customer, including shipping costs (but excluding additional costs, where relevant, arising from the Customer's choice of a more expensive shipping method than the standard delivery offered by Le Couvent) without excessive delay and no later than fourteen days from the date when Le Couvent is informed of the decision to withdraw from this contract. Le Couvent will carry out the refund using the same payment method as the Customer used for the initial transaction, unless the Customer expressly agrees a different method; the refund will never result in additional costs to the Customer. Le Couvent may delay the refund until Le Couvent has received the Products or until the Customer has evidence of having sent the Products back, whichever date is earlier.
The Customer must send the whole order containing the Products to the following address: ??? without excessive delay and no later than fourteen days after communicating the decision to withdraw from this contract. This period is considered to have been respected if the Customer sends the Products before the end of the fourteen-day period.
The Customer is responsible for the direct cost of returning the Products.
For Cosmetics Products, and for health and safety reasons, the Customer is nevertheless clearly informed that the right of withdrawal does not apply to any cosmetics Products that are unsealed after delivery.
For Cosmetics products that are unsealed after delivery, given that the right of withdrawal does not apply to these Products, Le Couvent:
- will never refund the full payment (including the Customer's shipping costs)
- will demand a refund of all payments (including the Customer's shipping costs) if Le Couvent has already refunded all the payments received from the Customer.
If there is a problem, Le Couvent invites the Customer to contact Customer Services directly and solely.
2. Return under legal guarantee
Le Couvent invites Customers wishing to return or exchange a Product to contact the Customer Services department, who will advise them how to proceed and issue a return slip to be completed.